FAQs
Whether you need help with booking, have special requests, or are seeking local tips and a touch of magic for your stay, we’re here to assist.
Accommodation and Reservations
What types of rooms and suites are available?
We offer 33 rooms and suites in 17 categories, 1 pet-friendly Villa, and 5 spacious apartments. The Rooms and Suites are housed in three historic buildings that have been carefully restored. Find your perfect space here.
What is the check-in and check-out time?
Can I request an early check-in or late check-out?
If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.
Do you offer any special packages and offers?
Yes, we offer special packages and promotions to enhance your journey through the Portuguese capital. Each adventure is designed to create magical memories. For more information, please click here.
Amenities and Services
What dining options are available on-site?
We offer exceptional dining on-site with two unique experiences: 2Monkeys, where culinary creativity meets fun dining, and Black Pavilion, offering exquisite dishes with stunning views of Lisbon. For more details, visit here.
Do you offer dining options for guests with dietary restrictions or preferences?
Is there a spa and wellness center?
Yes, there is a spa and wellness center, Calla Wellness & Spa, which includes a gym, two treatment rooms, a beauty room, a Hammam, and a small courtyard. For more details, visit here.
Transportation and Accessibility
How do I get to the hotel from the nearest airport or train station?
You can reach Torel Palace Lisbon via taxi or car from nearby points, including Lisbon Airport (7 KM) and local train stations like Santa Apolónia (3 KM) and Gare do Oriente (10 KM). We also offer transfer services to/from the airport, which may have an associated cost and are subject to availability.
Is parking available at the hotel?
Yes, parking is available at the hotel for your convenience.
Policies and Special Requests
Do you offer laundry and dry-cleaning services?
How do I make a special request for my stay (e.g., romantic packages, birthday arrangements)?
To make a special request for your stay, such as romantic packages or birthday arrangements, please contact us directly. Click here to visit our contact page.
Contact Information
How can I contact the hotel directly?
You can contact the hotel directly by phone at +351 218 290 810 or email us at info@torelpalacelisbon.com. For more contact options, please visit our contact page here.
What are the reception and room service hours?
Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night.
